The AI front door to work —
for your entire workforce

Search and act across all your apps and ServiceNow workflows with one agentic AI Assistant platform that delivers the ultimate employee experience, supports every team, and solves every business objective — from everyday tasks to big work.

Agent Bridge enterprise search with knowledge sources
We need AI that can handle the complexity of the enterprise while maintaining compliance and security for our colleagues across IT, HR, and procurement. The goal is to automate repetitive tasks so our teams can focus on delivering outstanding experiences.
AR
Alex RiveraCISO and SVP, Infrastructure and Operations

Empower every employee. Accelerate your business.

With Agent Bridge and ServiceNow working together as one, your workforce will have everything they need to get work done. Provide secure, governed, and personalized enterprise AI for everyone that instantly finds content across systems and fully automates tasks end-to-end — with specialized assistants and agents that solve for any use case.

Agent Bridge enterprise search with knowledge sources

Employees today need AI that not only answers, but acts.

The challenge is enterprise systems are siloed, integrations are disjointed, and all aspects of work are riddled with workflow roadblocks and limited AI that can’t produce desired outcomes.

Explore Agent Bridge Agentic AI

Turn simple to complex requests into governed, end-to-end task completion.

When you combine Agent Bridge’s conversational AI and Enterprise Search with ServiceNow’s secure automations, work gets done easily across your systems, apps, and entire organization.

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FEATURES

Enterprise AI that searches, acts, and works everywhere

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Conversation-first, for every kind of ask

Enterprise AI personalized for every employee so they can breeze through everyday tasks and complex business projects, proactively surfacing what needs attention.

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Agent Bridge enterprise search with knowledge sources

Search and action in one

Find the right, context-aware answers from KB articles and connected systems — then take governed action across apps to complete tasks end-to-end.

Explore AI Assistant
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Task automation to solve for every use case

Easily build specialized AI agents that plug in to your organization's most pressing business initiatives, from IT to HR to procurement and beyond.

Explore Agent Studio
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Accessible where employees work today

Meet employees where they work across any device, messaging apps, kiosks, voice, portals, or the web.

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KEY BENEFITS

AI that understands your business — and your employees

⌁

Enterprise-wide actions

Automate your most pressing business processes across IT, HR, Finance, Procurement, Facilities, Legal, Marketing, and beyond.

⌕

Quick time to value

Built-in capabilities deliver value on day one — no advanced engineering required, with substantial ROI in just weeks.

↗

Say goodbye to busywork

Ask once and watch requests turn into finished work across IT, HR, finance, procurement, facilities, sales, and more.

✣

AI that solves real problems and facilitates real adoption

Deliver substantial value for every team with an easy-to-use experience and watch as adoption becomes a measurable result.

▣

Transform with an AI-native, interconnected platform

Power AI agents, data, and workflows with Agent Bridge and ServiceNow working better together on one enterprise-grade platform.

AI that gets work done for every enterprise team and objective

See all teams

IT

  • Make knowledge easy to access
  • Automate the entire ticket lifecycle
  • Automate application provisioning
  • Enable a highly secure AI architecture
  • Surface issues with enterprise-wide orchestration

HR

  • Deliver personalized, vetted answers to policy questions
  • Automate HR ops and case management
  • Automate application provisioning
  • Uplevel compliance, data integrity, and auditability
  • Evolve alongside workforce policy changes

Finance and Legal

  • Get answers to expense policy questions, tailored to role and location
  • Automate payroll operations
  • Complete and submit expense reports
  • Get vetted answers to legal/compliance policy questions
  • Generate, complete, and send NDAs

Procurement

  • Automate the entire PO/PR lifecycle, including approvals
  • Automate invoice and payment tracking
  • Get proactive requester and approver notifications
  • Perform complex request triaging across PO terms and invoices

Facilities and Operations

  • Look up and book conference rooms
  • Automate global facilities access
  • Provide instant access to emergency procedures and safety protocols
  • Automatically route and prioritize facility issues

Sales and Marketing

  • Automatically maintain account hygiene
  • Automate and manage the quote process
  • Conduct in-depth account research
  • Generate on-brand marketing copy
  • Optimize initiatives with data-driven AI insights
Aisha PatelAisha PatelServiceNow Architect
Will MercerWill MercerEnterprise Platform Lead
ON DEMAND

Webinar: Explore 7 powerful AI use cases for ServiceNow customers

Watch this popular webinar and find out how easy it is to supercharge all your existing ServiceNow workflows with proactive and customizable AI agents.

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Powered by reasoning. Purpose-built for enterprise-wide support.

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Agent Bridge Reasoning Engine

Rely on a sophisticated reasoning architecture that speaks enterprise fluently, understands intent, and dynamically executes actions within business systems — instantly and securely.

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AI Agent Marketplace

Install ready-made AI agents that solve for common use cases, or pick from thousands of plugins you can securely deploy in minutes — right out of the box.

Explore AI Agent Marketplace
2026 Enterprise AI Guide100+ real-world use casesAGENT BRIDGE

100+ Real World Use Cases of Agentic AI for the Enterprise

Discover 100+ enterprise AI agent use cases and learn how agentic AI delivers automation that’s dynamic, scalable, and built to last.

Download the guide

AI that meets all your enterprise needs — all in one platform

OUT-OF-THE BOX INTEGRATIONS

Integrates with all your key applications and systems

Better connect your workforce, ServiceNow processes, apps, and data with seamless integrations — so every employee can instantly find governed answers and automate tasks.

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BUSINESS INITIATIVES

Curated sets of AI agents to power enterprise demands

From the most complex to the most common use cases, AI Agent Marketplace provides curated agents to supercharge every workflow — and Agent Studio lets you customize unique ones.

Scan all initiatives
Agent Bridge enterprise search with knowledge sources

AI that enables everyone to focus more on big picture work

Agent Bridge enterprise search with knowledge sources

Search across applications — no matter where it lives, or what format it takes

  • One search experience for curated knowledge and user-generated content
  • Bring together information from within company walls and world knowledge
  • Two complementary search experiences in one intuitive interface
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Get AI-driven insights and generate end-user content

  • Context-aware search personalized to each user, synthesized across sources
  • Boost trust with inline citations and AI summaries for skimmability
  • Find the right answer instantly and then take action — all in one place
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Take action to securely execute your business strategies — enterprise-wide

  • Automate almost anything — from quick system updates to complex calculations
  • Power nearly any process in IT, HR, Finance, GTM, and more
  • Turbocharge workflows in ServiceNow and beyond using connectors and plugins
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Build and deploy AI agents to solve for any use case and power business initiatives

  • Access hundreds of pre-built agents for popular apps with AI Agent Marketplace
  • Build, test, and manage your AI agents — all in one connected low-code environment
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Accessible where employees work today, in 100+ languages

  • Launch a dedicated web app with all of Agent Bridge’s capabilities
  • Add Agent Bridge to your messaging apps, web browsers, intranets, and portals
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Easy to setup and use. Built to scale.

Setup and admin
  • Fast setup with smart defaults
  • Easy mobile configuration
  • Cross-channel analytics
User experience
  • Robust app framework
  • Versatile widget framework
  • Bi-directional communication
COMING SOON

Agentic AI for the next-gen employee experience

Conversation-first experience

Chat-based interface

Employees simply ask and the system responds with answers, completes tasks, or directs them to the right place.

Omni-present assistants

Invoke a context-aware assistant from any page or task.

Proactive Insights

A dynamic insights widget that highlights pending tasks, urgent updates, and activity.

Personalized productivity

Customizable canvas

Pin any widget from chat, arrange with drag-and-drop, and resize widgets to fit individual workflows.

Role-based canvas

Users and AI Agents populate canvases for role-specific productivity.

Specialized Assistants

Admins and users configure specialized assistants optimized for specific roles or tasks.

Omni-channel expansion

From the desk to the floor to the field

Voice, kiosk, SMS, and chat integrations to seamlessly meet users wherever they are.

Advanced mobile capabilities

Companion iOS & Android mobile app experience for deskless workers.

Notifications that always reach you

Cross-channel notifications for a more proactive and responsive experience.

Explore new ways to make AI work more for your organization

GUIDE

Secure Enterprise Search: An IT Guide to Data Protection

Read more
WEBINAR

From Initiative to Implementation: AI Agents for Your Business Systems

Watch now